Return and Refund Policy
Transactions made through the site, www.vikwine.com, are subject to these terms and conditions as well as any law in place in Chile. Consequently, all visits, all contracts and transactions carried out on this site, as well as their legal ramifications, will be governed by the rules contained in this document and will be considered acts performed in Chile and will be subject to said legislation.
Each time the website www.vikwine.com is mentioned or other references to the company such as
"the offering company", "the provider" or "the provider company", as appropriate to the
meaning of the text, shall be understood as referring to Winery Vik Limited, the seller of the
Whenever the customer or user is mentioned, as appropriate to the meaning of the text, it will be referring to the buyer registered on www.vikwine.com
USER OR CLIENT REGISTRATION
The registration of the customer to the site is a mandatory condition to buy products. To
register the client must fill in the following basic information on the registration page.
A.- Full name
B.- Billing Address
C.- Delivery Address, if different from the billing address.
E.- Contact telephone number
The above data will be considered as confidential.
The registration of the customer in the site implies the knowledge and acceptance of the terms and conditions of sales described in this document.
The registered user may arrange the editing, deletion and / or cancellation of their data when they deem convenient, in accordance with Law 19.628.
Also, once the transaction is completed, the user may request the suspension of any promotional or advertising communication sent to his email by opting out on the link provided in said communication.
Once registered, the client must enter their password to make each purchase, which will allow
personalized, confidential and secure access. The administration of their password is their
responsibility. Giving the login information to third parties or the use of login information
by such third parties shall not imply any liability for www.vikwine.com.
The user will have the ability to change the password subject to the procedure established in the respective site.
PROCESS FOR USING THE SITE
The steps that must be fulfilled to buy products through this website are described in a manner that is clear and easily accessible to the customer. The mere fact of following the steps that are indicated on this site, is equivalent to accepting that www.vikwine.com has indeed complied with the conditions contained in this point.
MEANS OF PAYMENT
You can use all forms of payment indicated on the website.
If permitted bank cards are used, the client will be subject to the existing contract between the client and the issuing Bank, without the offering company being responsible for any of the aspects indicated in those contracts. For all legal purposes, the offering company is an independent third party in this customer and issuing bank relationship.
FORMATION OF CONSENT
Any offer acceptance will be subject to the condition precedent that www.vikwine.com confirms
or validates the transaction. Consequently, for any operation carried out on this site,
confirmation and / or validation or verification by www.vikwine.com will be a requirement for
the formation of consent. To validate the transaction, the site must verify:
A) That it has, at the time of acceptance of the offer, the products in stock.
B) Validate and accept the means of payment offered by the user.
C) Confirm that the data registered by the customer on the site matches that provided when making their offer acceptance.
D) Confirm that the place or address indicated by the client is accessible by regular delivery means.
In order to inform the user or consumer about this validation, the site will send a written confirmation to the same email address that the user has registered accepting the offer, or by any means of communication that guarantees the proper and timely reception by the consumer, which will be indicated beforehand on the website.
The consent will be formed from the moment in which this written confirmation is sent to the user and in the place where it was issued, this being the city and commune of Santiago.
The products that are the subject of the transaction will be sent to the customer at the
address that he has indicated when registering on the website, within the deadlines that are
indicated previously. The information of the place of delivery is the sole responsibility of
The deadlines chosen for delivery will begin from the moment that the written confirmation is sent by the offering company and are considered business days during the fulfillment of said term.
The cost of the delivery will be charged to the customer, the amount will be indicated next to the purchase price at the time of confirmation and payment.
However, it is an essential condition that there be a courier available that can deliver the products to the place requested. It will be understood, that this condition will not be fulfilled if the address is outside of the specified urban radius.
CHANGE, RETURN AND REFUND OF PRODUCT
In the event that a customer requests a refund, they must first send the purchased product in
perfect condition, closed, in original packaging in perfect condition, with its original
labels and with a ticket or invoice attached to the product.
Returns must be sent to Alonso de Córdova 5320, office 301, Las Condes, Santiago.
Refunds will be accepted in the case in which the customer has not received their purchase within 120 days from the transaction date.
In the case of pre-orders, places, or out of stock product the shipping window may be longer but will be specified in writing.
After 30 days from the date of receipt of the product, which will be that indicated by the respective delivery company, no changes, returns and refunds will be accepted.
Considering everything mentioned above, the provisions of the consumer protection law shall apply.
The prices of the products available on this site, while they appear on it, will only be valid
and applicable online and will not be applicable to other sales channels used by the offering
The promotions offered on this website are not necessarily the same as those offered by other sales channels used by the company.
The company may modify any information contained in this site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the moment of receiving an acceptance of purchase.
PATENT AND BRAND
Any purchase by this channel does not imply the granting of any license or any other right, explicit or implicit, regarding any patent right, publishing right, trademarks, domains or any other intellectual property right. By doing so, the client is obligated to not to take any action with a purpose to obtain, for itself or for third parties, the intellectual property rights and / or industrial property of Viña Vik, or any of its related companies both in Chile and in abroad.
USE OF PERSONAL DATA THAT IS REGISTERED ON THIS SITE
The user will have all the rights recognized by the consumer protection legislation in place
in the territory of Chile, as well as those granted in these terms and conditions.
The user will have at all times the rights to information, rectification and cancellation of personal data in accordance with Law No. 19,628 on the protection of personal data.
Partner companies may use the information obtained.
In order to comply with the provisions of article 50, letter D of Law 19.496, and to receive any presentation or claim related to acts or contracts executed through this site, contact Pedro Veas Paredes, whose address is Alonso de Córdova 5320, Office 301, Las Condes, Santiago, email [email protected]
SOLUTION TO ANY ISSUES
Any difficulty or controversy that may arise between the contracting parties regarding the
application, interpretation, duration, validity or execution of this contract or any other
reason will be submitted to Mediation, in accordance with the Procedural Regulation of
Mediation that is in place at the Center of Arbitration and Mediation of Santiago. In the
event that the Mediation does not succeed, the difficulty or controversy will be solved
through Arbitration under the Procedural Rules of Arbitration of the same Center that is in
place at this date. The parties confer special irrevocable power on the Chamber of Commerce of
Santiago A.G., so that, at the written request of either of them, the arbitrator arbitrates
among the members of the arbitration body of the Arbitration and Mediation Center of Santiago.
The user declares that he has read and fully understood the terms and conditions set forth above, expressing his agreement and express acceptance.